How not to disburse financial aid

Years Decades ago I worked for a small college with strong, forward looking leadership that firmly believed a significant fraction of our interactions with students should be computerized. He believed that if we automated background bureaucracy we could better handle the budgets cuts and shift more resources into classrooms. He also believed that if students had a clear, consistent interface into our bureaucracy they’d be better, happier learners.

My job was to make that happen.