At the Intersection of Availability, System Management and Security (and getting my butt run over by all three)
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St Paul, MN, United States
Michael was the Senior Enterprise Architect for Minnesota State Colleges and Universities, a system of 24 Technical and Community Colleges and seven State Universities spanning the state of Minnesota, serving 400,000+ students and 17,000 faculty at 80 sites.
Cargo Cult: …imitate the superficial exterior of a process or system without having any understanding of the underlying substance --Wikipedia
During and after WWII, some native south pacific islanders erroneously associated the presence of war related technology with the delivery of highly desirable cargo. When the war ended and the cargo stopped showing up, they built crude facsimiles of runways, control towers, and airplanes in the belief that the presence of war technology caused the delivery of desirable cargo. From our point of view, it looks pretty amusing to see people build fake airplanes, runways and control towers and wait for cargo to fall from the sky.
The question is, how amusing are we?We have cargo cult science, cargo cult management, cargo cult programming, how about cargo cult system management?Here’s some common system administration failures that might be ‘cargo cult’:
Failing to understand the difference between necessary and sufficient. A daily backup …
Structured system management is a concept that covers the fundamentals of building, securing, deploying, monitoring, logging, alerting, and documenting networks, servers and applications. Structured system management implies that you have those fundamentals in place, you execute them consistently, and you know all cases where you are inconsistent. The converse of structured system management is what I call ad hoc system management, where every system has it own plan, undocumented and inconsistent, and you don't know how inconsistent they are, because you've never looked.
In previous posts (here and here) I implied that structured system management was an integral part of improving system availability. Having inherited several platforms that had, at best, ad hoc system management, and having moved the platforms to something resembling structured system management, I've concluded that implementing basic structure around system management will be the best and fastest path to…
In The Cloud - Outsourcing Moved up the Stack I compared the outsourcing that we do routinely (wide area networks) with the outsourcing of the higher layers of the application stack (processor, memory, storage). Conceptually they are similar:In both cases you’ve entrusted your bits to someone else, you’ve shared physical and logical resources with others, you’ve disassociated physical devices (circuits or servers) from logical devices (virtual circuits, virtual severs), and in exchange for what is hopefully better, faster, cheaper service, you give up visibility, manageability and control to a provider. There are differences though. In the case of networking, your cloud provider is only entrusted with your bits for the time it takes for those bits to cross the providers network, and the loss of a few bits is not catastrophic. For providers of higher layer services, the bits are entrusted to the provider for the life of the bits, and the loss of a few bits is a major problem. These …